Our expert team is available seven days a week. Please contact us at care@morgenthalfrederics.com or +1 (800) 899-1060

What are my shipping options?
Shipping is determined at checkout. We offer standard and express shipping.

Do you ship internationally?
Speak to one of our expert opticians for assistance.

What is your return policy?
Refunds or returns are not available for retail purchases, but we want our clients to be happy. If you are unsatisfied with your frames, please contact one of our expert opticians. Frames purchased online can be returned within 7 days of purchase if no adjustments have been made.  

Do you accept insurance?
We are happy to provide an itemized receipt for you to submit for reimbursement.

Do you accept flex spending (FSA/HSA)?
We do.

If I don’t have my prescription, can you call my doctor to get it for me?
Absolutely.

Where are Morgenthal Frederics products made?
Our sustainable buffalo horn, wood and slate collections are created by expert artisans in Germany. Our factory in Japan produces our metal frames using world-class titanium. Our sophisticated acetate eyewear is handmade in Japan.

Do you make custom frames?
We do. In fact, a large part of our business is working directly with clients to create one-of-a-kind custom pieces.

Do you have children’s glasses?
We specialize in developing custom products and have a variety of petite and tailored styles in the collection that may work for children.

What makes horn special?
Each heirloom-quality piece is carefully conceived by our designers and meticulously handcrafted by artisans in Germany over hundreds of hours, with no detail overlooked. Each frame is one of a kind, exceptionally lightweight and created using sustainable practices. Hypoallergenic, natural buffalo horn is ideal for individuals with sensitive skin.

Morgenthal Frederics pioneered the use of natural and sustainable buffalo horn in luxury eyewear, and we have become known for the largest and most successful collection in the world.

How is horn sustainable?
From sourcing the materials to creating the frames, we ensure that all production processes are environmentally and ethically responsible. We use horn that is collected after the natural life cycle of the sacred Asian water buffalo. Our factory is powered by renewable energy and all by-products of the process are used as a natural fertilizer for the vineyards surrounding our factories.

How are horn frames made?
First the horn specimens are carefully selected and checked for absolute perfection before being compressed into paper-thin sheets that comprise the layers of each frame. Horn’s natural color palette ranges from warm grey and anthracite tones to rich shades of brown and even vibrant white. We employ the use of natural vegetable dyes to realize custom colors and combine multiple finishing techniques on a single frame to achieve extraordinary textural contrast. Our craftsmen then layer between eight and eighteen layers of buffalo horn to build dimension and resilience. The frames take shape as artisans begin to sculpt, each stroke of the file exposes another layer of horn, revealing the textures, shapes and patterns that are the hallmark of buffalo horn. Finely tuned titanium spring hinges provide maximum flexibility while maintaining alignment, ensuring the consistent fit and enduring shape of the frame over time.

How do I care for my horn frames?
We provide a special care cream for your horn that should be applied to the frame rims and temples from time to time and then gently polished with a soft cloth. Also, the lens cloth we provide should be used frequently for maintaining the lenses. Most importantly, you should never attempt to adjust the frames yourself as only your optician has the right experience and equipment. Our opticians can share more maintenance details based on your specific material and would also be happy to schedule regular maintenance and refurbishments follow ups.

How do you pick the right frames for my face shape?
Our expert opticians are some of the best in the industry and have worked with thousands of clients to successfully find the right style and fit. We start by asking questions about your personal preferences and leverage our deep experience with premium materials, technologies and styles to recommend options to try. Next, we take measurements and adjust the frames to fit your individual face shape, choose lenses that best suit your lifestyle, all to ensure the best look, optical quality and comfort.

Do you sell prescription and non-prescription glasses and sunglasses?
Yes. Our expert opticians will work with you to customize any of our styles to meet your optical needs.

Can you replace the lenses I have in my current frame?
Yes, we can replace the prescription lenses in your current frame provided the frame is optical quality and in suitable condition.

What types of lenses do you offer?
We have developed our own custom lens program to achieve the highest quality optical precision. Our lenses are available in a variety of progressive, single-vision and plano options, and will offer superior and truly differentiated vision quality. We will recommend the best lenses for your needs based on factors including working in an office, needing protection against harmful blue light and UV rays, transitioning between indoors and outdoors, driving and reading.

What options are available for reading frames?
We offer our Premium Reader collection in Morgenthal Frederics stores that are stocked with Rx +1.50, +2.00, and +2.50. For additional needs, we customize to your prescription.

Do I need an anti-reflection coating on my lenses?
An anti-reflective (AR), or anti-glare, coating eliminates glare on the front and back of your lenses for clear lenses. For sunglasses, we apply AR to the back side of the lens to eliminate reflections of light. AR is essential on any pair of Rx and non-RX glasses as it allows more light to pass to your eye for better optical quality. It is also proven to reduce eye strain and has easy-to-clean properties.

What are bluelight (or HEV light) lenses?
Bluelight lenses use a precision-engineered lens coating that can deflect a significant portion of harmful blue/violet light, leaving your eyes fresh, even after a long day at the office in front of a screen. Digital Light Protection also provides scratch resistance and anti-glare properties.

What are transition lenses? Should I get transition lenses?
Transition lenses automatically lighten and darken to rapidly adjust between indoor and outdoor light conditions. The lenses are activated by direct UV rays. This option is ideal for people who want the convenience of clear and sun lenses in one frame.  

What is the difference between progressive and bifocal lenses?
Progressive lenses are multifocal lenses. Instead of offering just two different viewing zones (i.e., near and far vision), progressive lenses offer a channel of focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bifocal lenses.

Bifocal lenses offer two different viewing zones: the top part of the lens is for distance and the lower part of the lens is for reading. The viewing zones of bifocal lenses are divided by a visible line.

What are polarized lenses?
Polarized lenses provide advance comfort as well as 100% UV protection in conditions that cause sun glare. Polarized technology only allows vertical light rays to pass through the lens while blocking horizontal waves that bounce off surfaces such as water, glass and other reflective materials. As a result, images seen through polarized lenses appear a little darker than usual, but objects and details look incredibly crisp and clear.

What are mirror-coated lenses?
Mirror-coated lenses limit the amount of light entering your eyes, so you're more comfortable.
Mirror coatings (also called flash coatings) are highly reflective coatings applied to the front surface of sunglass lenses to reduce the amount of light entering the eye. This makes them especially beneficial for activities in very bright conditions, such as snow skiing on a sunny day. We provide two different mirror-coated lens options: full mirror lenses are bold and prominent while flash mirror lenses are lighter and more subtle.

Does lens color inform the level of protection?
Lens color is a personal choice and doesn't affect how well sunglass lenses protect your eyes from UV light. All of our sunglasses provide 100% UV protection against harmful ultraviolet A (UVA) and ultraviolet B (UVB) rays. Colored lenses are also used in mood enhancing color-therapy, otherwise known as chromotherapy.

Do you recommend different products for different activities (like driving, indoors/outdoors, sports, etc.)?
Yes, we customize your frames to cater to all your personal needs and preferences.
Our expert opticians will be happy to work with you to understand your specific needs and recommend lenses that will best complement your activities.

Do you have impact-resistant frames and lenses?
All of our frames are made with the highest quality, premium materials that are highly durable and made to last. For sports-related needs, children or people with certain eye conditions, impact-resistant lenses are also available. You can discuss your needs with our expert opticians so they can recommend the best materials.

Does the quality of eyewear vary?
Yes, and considering the effectiveness of your eyewear is critical. Over 75% of sensory intake occurs through our eyes. Having the best quality lenses in terms of visual acuity, glare protection and UV protection is essential to eye health and avoiding eye strain. Improper eyewear can even lead to dangerous eye conditions that cause blurred vision or no vision like macular degeneration and cataracts. Also, poor quality eyewear can be uncomfortable and if that drives you to constantly remove your frames, this can also cause stress on your eyes. All of your eyewear choices should be made with these important facts in mind. Our expert opticians are here to help you find the right solutions.  

What are UV rays?
Ultraviolet (UV) radiation is a type of energy produced by the sun that, unlike the sun’s light or heat, cannot be seen or felt. But exposure to UV radiation can have harmful effects including sunburned eyes and long-term eye damage. Sunlight is made up of two types of harmful rays: long-wave ultraviolet A (UVA) and short-wave ultraviolet B (UVB). All of our sunglasses provide 100% UV protection.    

What is blue light / HEV light?
Blue light / HEV are short-wavelength, high-energy light rays on the blue end of the visible light spectrum. While it occurs naturally, there are many more man-made sources lately, such as computer screens, smartphones and other digital devices that emit significant amounts. Human eyes are not very good at blocking blue light and long-term exposure can lead harm vision by damaging the eye’s retina. In the short term, you may also notice that your eyes can feel tired and blurry after looking at digital screens - which is a result of blue light exposure.  

I need a repair. How can I arrange?
We manage your repairs. Please contact Customer Care to get started.

What regimen do you suggest for product maintenance?
We recommend using the lens cloth we provide for daily cleaning and storing your glasses safely within its case. Our expert opticians may have additional tips based on the specific materials, and they would also be happy to schedule routine follow ups and refurbishments as needed.

How can I schedule maintenance or refurbishments?
Our opticians will be happy to schedule follow up appointments with you.